Right of Withdrawal
As of: July 2026
Important Notice
For orders that link to Wolt, Knackr itself does not provide delivery services and does not conclude order contracts — please contact the respective platform directly for withdrawals from such orders.
For direct orders placed with partner restaurants through Knackr, the statutory exception for freshly prepared food described below applies — a right of withdrawal generally does not exist for these orders.
No right of withdrawal for direct orders of freshly prepared food
For orders you place directly through Knackr with a partner restaurant, there is generally no statutory right of withdrawal, pursuant to § 312g (2) No. 2 of the German Civil Code (BGB), as these are goods that can spoil quickly or whose expiry date would quickly be exceeded (freshly prepared food).
As long as the restaurant has not yet accepted your order, you can cancel it via the order status page or via the messaging feature with the restaurant. A reserved but not yet captured payment is automatically cancelled if the restaurant declines or does not respond. Once the restaurant has accepted the order, cancellation is only possible in agreement with the restaurant.
Cancellation Policy
If you are a consumer (i.e., a natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional), you generally have a statutory right of withdrawal when entering into a paid contract with Knackr.
Right of Withdrawal for Knackr Services
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Knackr, Erison Zeka, Reisstr. 26, 13629 Berlin, Email: hello@knackr.de) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.
Sample Withdrawal Form
To: Knackr, Erison Zeka, Reisstr. 26, 13629 Berlin
Email: hello@knackr.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the
purchase of the following goods (*) / provision of the following service (*)
Ordered on (*) / received on (*): ___________
Name of consumer(s): ___________
Address of consumer(s): ___________
Date: ___________
Signature (only for paper submissions): ___________
(*) Delete as applicable
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
Withdrawal from Orders on Partner Platforms
Knackr is not a party to your food orders. For withdrawals, cancellations, returns, or complaints regarding orders, please contact the relevant platform directly:
- Wolt: wolt.com/de/support (live chat, refund requests, feedback)